Support

Something wrong with a job

Open the job in the app and use Report an issue. Depending on where the job is, you can request rework, ask to be matched with another provider, or open a dispute. Every job keeps a shared record: the accepted quote, approved scope changes, photos and the event trail, so a dispute is decided on evidence rather than memory.

If there is an immediate danger to life or property, call 000 first. HomeRelay is not an emergency service.

Questions about how HomeRelay works

The help centre answers the common ones: what an estimate means, what happens when a provider finds extra work, when your address is shared, and how licensing checks work. Both apps carry the same answers under Help.

Your account and your data

• Delete your account: the in-app steps for both apps, and what is removed and what is kept.
• Privacy policy: what we collect, who receives it, and how to ask for access or correction.
• Terms of service.

Contacting us

For support, privacy requests or complaints, email vivahqteam@gmail.com. For a problem with a job, use the in-app Report an issue path above so the job record and evidence stay together.

HomeRelay is operated in Australia by JEON, SOON KI trading as HomeRelay.