Help centre
Quick answers to common questions. Can’t find yours? See the support page.
Is the estimate I see the final price?
No — it is an indicative range to help you decide whether to proceed. Your actual price comes from provider quotes, which are itemised so you can compare them.
What happens if the provider finds extra work?
They propose a scope change in the app with the reason and the price difference. You approve or reject it before any extra work is billed.
Are providers licensed?
For regulated trades (like electrical and plumbing), jobs are only routed to providers whose relevant licence has been verified. Non-regulated services show each provider’s credentials on their profile.
What if something goes wrong?
Report the issue from the job screen. Depending on the situation you can request rework, open a dispute, or ask to be rematched with another provider.
How do I delete my account?
HomeRelay: Profile → Delete account. HomeRelay Pro: Account → Delete account. What is kept afterwards, and why, is described in the Privacy Policy.