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Delete your account

You can ask us to delete your HomeRelay account from inside the app, on any device you are signed in on.

How to ask for deletion

  • In the HomeRelay customer app: Profile → Delete account.
  • In HomeRelay Pro: Account → Delete account.

You are asked to confirm before anything happens, and you are signed out once the request is made.

What happens straight away

  • Your account is marked for deletion and you are signed out.
  • If you are a provider, you stop being offered new work immediately, and availability cannot be switched back on while a deletion request is open.
  • A job you have already accepted is not cancelled. A customer waiting on a booked visit is not served by the provider vanishing from it, so those jobs run to their end.

What is removed, and what we have to keep

Your profile, saved addresses and notification settings are removed. Records we are required to keep, such as invoices and the record of a completed job, are retained and then deleted.

What is kept, for how long, and why is set out in the Privacy Policy, which is the one place that states it. This page does not repeat a retention period so that the two can never disagree.

See the Privacy Policy for how your information is handled, or Support if you cannot sign in to make the request yourself.